KYC & AML Policy

Know Your Customer (KYC) and Anti-Money Laundering (AML) policies to ensure a safe and compliant gaming environment.

Last Updated: January 1, 2025

ℹ️ 1. Policy Overview

99exch is committed to maintaining the highest standards of regulatory compliance. Our KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures are designed to:

  • Verify the identity of all users on our platform
  • Prevent underage gambling (18+ requirement)
  • Detect and prevent money laundering activities
  • Comply with applicable laws and regulations
  • Protect our users and platform from fraud
  • Ensure the integrity of financial transactions

🛡️ Your Security: KYC verification protects both you and the platform. It ensures only you can access your funds and prevents identity theft.

📄 2. Required Documents

To complete KYC verification, you must submit the following documents:

Identity Proof (Any ONE):

🪪Aadhaar Card
🛂Passport
🚗Driving License
🗳️Voter ID Card
💳PAN Card

Address Proof (Any ONE):

📃Utility Bill (last 3 months)
🏦Bank Statement (last 3 months)
🪪Aadhaar Card (with address)
🛂Passport (with address page)

Payment Verification:

📱Screenshot of UPI ID/App
🏦Bank Account Statement

✅ 3. Verification Process

Follow these steps to complete your KYC verification:

1

Submit Documents

Send clear, legible photos of required documents via WhatsApp to our support team.

2

Document Review

Our team reviews your documents within 24-48 hours (usually faster).

3

Verification Status

You'll receive confirmation once verified. If issues arise, we'll request clarification.

4

Account Activated

Once verified, you can make withdrawals without restrictions.

⏰ Processing Time: Most verifications are completed within 2-24 hours. Complex cases may take up to 48 hours.

📸 4. Document Requirements

To ensure successful verification, your documents must:

  • Be clear and legible: All text must be readable
  • Show full document: All four corners visible, no cropping
  • Be valid: Not expired (IDs must be current)
  • Match your account: Name must match registered account name
  • Be original: No photocopies, screenshots of originals only
  • Be unedited: No alterations or modifications

⚠️ Important

Submitting fake, forged, or altered documents is a serious offense. It will result in immediate account termination and potential legal action.

🛡️ 5. Anti-Money Laundering (AML)

Our AML measures include:

  • Transaction Monitoring: We monitor all transactions for suspicious patterns
  • Source of Funds: We may request proof of fund sources for large deposits
  • Unusual Activity Detection: Automated systems flag unusual betting patterns
  • Reporting: Suspicious activities are reported to relevant authorities
  • Account Limits: Deposit and withdrawal limits based on verification level

Red Flags We Monitor:

  • Large deposits followed by minimal betting and withdrawal requests
  • Multiple accounts from same IP/device
  • Deposits from multiple third-party sources
  • Patterns consistent with structuring (splitting transactions)
  • Rapid movement of funds without gaming activity

🚫 6. Account Restrictions

Without KYC verification, you may face:

  • Withdrawal limits (maximum ₹10,000 per day)
  • Bonus restrictions
  • Delayed withdrawal processing
  • Account review for large transactions

After KYC verification:

  • Higher withdrawal limits
  • Faster withdrawal processing (2-5 minutes)
  • Full access to all bonuses and promotions
  • Priority customer support

❌ 7. Non-Compliance

Failure to comply with KYC/AML requirements may result in:

  • Account suspension or termination
  • Freezing of funds pending investigation
  • Forfeiture of bonuses
  • Reporting to regulatory authorities
  • Permanent ban from our platform

⚖️ Legal Notice

Money laundering is a serious criminal offense. 99exch cooperates fully with law enforcement and regulatory bodies in investigating suspicious activities.

🔒 8. Data Protection

Your KYC documents are handled with utmost care:

  • Documents are encrypted during transmission and storage
  • Access is restricted to authorized verification personnel only
  • Documents are stored securely for regulatory compliance periods
  • We never share your documents with unauthorized third parties
  • You can request deletion after account closure (subject to legal retention requirements)

For more details, please review our Privacy Policy.

❓ 9. Frequently Asked Questions

Q: Why do I need to verify my identity?

A: KYC is required by regulations to prevent fraud, money laundering, and underage gambling. It also protects your account from unauthorized access.

Q: How long does verification take?

A: Most verifications are completed within 2-24 hours. You'll be notified once complete.

Q: What if my documents are rejected?

A: We'll inform you of the reason and request corrected documents. Common issues include unclear images or expired IDs.

Q: Is my data safe?

A: Yes, all documents are encrypted and stored securely. Only authorized personnel can access them for verification purposes.