📊 1. Information We Collect
We collect information to provide better services to our users. This includes:
| Data Type | Purpose |
|---|
| Name, Email, Phone | Account creation & communication |
| Date of Birth | Age verification (18+ requirement) |
| Address | Identity verification & compliance |
| Payment Details | Processing deposits & withdrawals |
| ID Documents | KYC verification |
| Device & Browser Info | Security & fraud prevention |
| IP Address | Security & location verification |
| Gaming Activity | Service improvement & responsible gaming |
⚙️ 2. How We Use Your Information
Your information is used for:
- Account Management: Creating, maintaining, and securing your account
- Identity Verification: Complying with KYC/AML requirements
- Transaction Processing: Deposits, withdrawals, and betting operations
- Customer Support: Responding to your queries and issues
- Security: Detecting and preventing fraud, unauthorized access
- Legal Compliance: Meeting regulatory and legal obligations
- Communication: Sending important updates, promotions (with consent)
- Service Improvement: Analyzing usage to enhance our platform
🔗 3. Information Sharing
We do NOT sell your personal information. We may share data with:
- Payment Processors: To process your transactions securely
- Identity Verification Services: For KYC compliance
- Regulatory Authorities: When legally required
- Law Enforcement: In response to valid legal requests
- Service Providers: Who help us operate our platform (under strict confidentiality)
All third parties are bound by confidentiality agreements and data protection requirements.
🛡️ 4. Data Security
We implement robust security measures to protect your data:
- 256-bit SSL Encryption: All data transmitted is encrypted
- Secure Servers: Data stored in protected, access-controlled environments
- Two-Factor Authentication: Additional account security option
- Regular Security Audits: Ongoing vulnerability assessments
- Access Controls: Limited employee access on need-to-know basis
- Data Encryption: Sensitive data encrypted at rest
While we take extensive precautions, no system is 100% secure. We continuously work to improve our security measures.
⏰ 5. Data Retention
We retain your personal information for:
- Active Accounts: As long as your account remains open
- Closed Accounts: Minimum 5 years for regulatory compliance
- Transaction Records: 7 years as required by financial regulations
- Communication Records: 3 years after last interaction
After retention periods expire, data is securely deleted or anonymized.
👤 6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to legal requirements)
- Restriction: Limit how we process your data
- Portability: Receive your data in a transferable format
- Objection: Object to certain processing activities
- Withdraw Consent: Opt-out of marketing communications
To exercise these rights, contact us via WhatsApp.
🍪 7. Cookies & Tracking
We use cookies and similar technologies for:
- Essential Cookies: Required for platform functionality
- Security Cookies: Fraud prevention and account protection
- Analytics Cookies: Understanding how users interact with our site
- Preference Cookies: Remembering your settings and choices
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
🔞 8. Children's Privacy
99exch is strictly for adults aged 18 and above. We do not knowingly collect information from anyone under 18. If we discover that we have collected data from a minor, we will immediately delete it and terminate the associated account.
🔄 9. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify you via email or platform notification. Continued use of our services after changes constitutes acceptance of the updated policy.
📞 10. Contact Us
For privacy-related questions or to exercise your rights:
